Privacy Policy
The Happy Horse Foundation LTD is committed to safeguarding the privacy and rights of individuals concerning their personal information.
Find us: TheHappyHorseFoundation.org.au
Email us: hello@thehappyhorsefoundation.org.au
This privacy policy outlines how we collect, use, and protect your personal data.
We respect your privacy rights under the Privacy Act 1988 (Cth) (‘the Act’) and comply with the Act’s standards for collecting, managing, and disclosing personal information.
Social Media
You can connect with The Happy Horse Foundation LTD on social media platforms like Facebook, Instagram, and Youtube. Each platform has settings that allow you to manage how you receive our updates. From time to time, we may reach out to you through social media using contact information you’ve shared with us, such as your email address, even if you aren’t following us there. If you’d rather we not do this, please email our team to let us know.
Analytics
We use Google Analytics to monitor visits to The Happy Horse Foundation LTD website, helping us assess its effectiveness by tracking metrics like visit numbers, duration, pages viewed, and visitor technical capabilities. While this data is primarily anonymous, we may occasionally link it to your details—for example, to personalise your experience on our site or pre fill forms. For more details on our analytics tools, please refer to Google’s Privacy Policy.
We use tools that help us identify when a computer or device has accessed our content, enabling us to customise advertising on our website and across other networks based on your browsing patterns and visits through cookies stored on your device. You can manage how and when cookies are used by adjusting your settings in your preferred browser.
Personal Information
‘Personal information’ refers to any data that can be used to identify you individually.
This may include details such as your name, address, phone number, email, and profession or occupation. If the information we collect can personally identify you or make you reasonably identifiable, it will be treated as personal information and safeguarded under this policy.
Possible Personal Information Collected
– Name
– Mailing or street address
– Email address
– Phone number(s)
– Other contact details you choose to provide
– Age or birth date
– Profession, occupation, or job title
– Information on the products and services you’ve purchased from us or inquired about, along with any details needed to fulfil those services or respond to inquiries
– All information including photos and videos you provide directly through our website, indirectly through our online presence, or via our representatives
– Feedback from customer surveys or details shared through online contact forms
We may also gather some non-personal information that doesn’t identify you or anyone else. For instance, this could include anonymous survey responses or data on how visitors use our website.
Sensitive information
‘Sensitive information,’ a specific type of personal information, includes details or opinions about an individual’s race or ethnicity, political views or affiliations, religious beliefs or affiliations, philosophical beliefs, sexual orientation or practices, professional or trade memberships, union membership, criminal history, health or genetic data, and biometric information.
We rarely collect sensitive information—typically only when needed for managing information about directors and employees for company or HR purposes. If we do collect this information, it will be done solely with your consent or when required by law.
Collection of Personal Information
In most cases, we collect your personal information directly from you whenever reasonable and practical. This may occur in several ways, including:
– Through your use of our website
– During conversations between you and our representatives
– When you fill out an application or purchase order
– When required by law
We may also gather personal information from third parties, such as law enforcement agencies or other government entities, where authorised or required by law.
Data Deletion
Right to Delete Data
You have the right to request the deletion of your personal information that we hold about you, subject to certain legal or regulatory obligations that may require us to retain it.
If you would like us to delete your data:
– Please contact us using the details provided in this policy.
– We may require proof of identity before proceeding with deletion.
– In some cases, we may not be able to delete your information immediately if it is required to:
– Comply with legal or regulatory obligations,
– Resolve disputes,
– Enforce our agreements,
– Protect against fraudulent or abusive activity.
Where deletion is not possible for these reasons, we will inform you of the grounds and ensure your data is securely retained only for as long as legally required.
If your request is approved, we will take reasonable steps to permanently delete or de-identify your personal information from our systems.
Cookies
We may use cookies—small data files sent to your web browser—to gather information about your browsing session.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
Our cookies do not collect personal information but may serve the following purposes:
– Storing your preferences specified on our websites
– Providing general analytics on visitor and customer behaviour for internal use
– Conducting research to enhance our content, products, and online services
– Assisting with direct marketing if you choose to opt in for this service
– Supporting security measures, such as requiring you to log in again after a period of inactivity
If you prefer not to receive cookies, you can disable them in your web browser settings. However, be aware that this may impact the functionality of our sites. For guidance on changing your cookie preferences, please refer to the ‘Help’ section of your browser.
Additionally, we may log IP addresses (the electronic addresses of devices connected to the internet) to analyse trends, manage the website, provide relevant content to users, monitor for fraudulent activity, and collect general demographic information.
Personal Information
We collect your personal information to carry out our animal welfare activities and provide the highest quality of service to our team, supporters and clients.
Your personal information is collected, held, used, and disclosed for the following purposes:
– Animal intake and care in our shelters
– Animal adoption and foster care
– Veterinary and grooming services
– Education, advocacy, and public campaigns
– Bequest animal and respite programs
– Fundraising, events, donations, and memberships
– Community engagement and communications
– Managing legacies and bequests
– Retail sales and marketing
– Ancillary purposes, or as permitted by law
To continue providing and improving these services, products, and activities for you as a supporter or client, we require your personal information for several reasons, including:
– To deliver news, information, products, and services, as well as any communications you request
– To respond to inquiries and offer advice on existing and new campaigns, services, or products
– To facilitate activities by sharing your information with contractors, service providers, or other third parties when necessary
– For administrative, marketing (including direct marketing), planning, activity or service development, quality control, and research purposes related to The Happy Horse Foundation
– To update our records and maintain accurate contact details
– To process and respond to any complaints you may have
– To comply with all applicable laws, regulations, and the directives of regulatory authorities, as well as cooperate with government entities in any country or political subdivision.
Accessing and Correcting
You can request access to any personal information we hold about you at any time by reaching out to us (see the “Contact” page via the menu of this website). To verify your identity, you may need to provide identification, and we reserve the right to withhold information if we cannot confirm your identity.
Once your identity is verified, we will make reasonable efforts to provide you with access to your information, such as sending it via email or mail.
There may be a fee to cover our administrative costs in providing the information, and we will inform you of any applicable charges. There will be no charge for making the request or for correcting your personal information.
In some cases, we may not be able to grant you access to your personal information. For instance, access may be denied if it would infringe upon the privacy of others or breach confidentiality agreements. If that occurs, we will provide you with written reasons for the refusal.
If you believe that the personal information we have about you is incorrect, incomplete, or inaccurate, you can request an amendment. We will evaluate whether an amendment is warranted. If we determine that no changes are necessary, we will add a note to your personal information indicating that you disagree with it.
Media
If you upload photos and videos directly through our website, indirectly through our online presence, or via our representatives, you should avoid uploading with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from the content.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Direct Marketing Materials
We may reach out to you with direct marketing messages and information about our products and services that we believe might interest you.
These communications can take various forms, including email, SMS, social media, and postal mail, in compliance with relevant marketing regulations, such as the Spam Act 2003 (Cth). If you express a preference for a particular communication method, we will strive to use that method whenever feasible.
You can opt out of receiving marketing communications from us at any time by contacting us or by using the opt-out options included in our marketing messages. We will ensure that your name is promptly removed from our mailing list.
Aside from the other organisations within The Happy Horse Foundation network in Australia, we do not share your personal information with third parties for direct marketing purposes.
Reporting a Privacy Breach
If you suspect that your privacy has been compromised, please reach out to us using the contact details provided below and include specifics about the incident so we can conduct an investigation.
Our approach to investigating privacy breaches involves an internal review by our Privacy Officer. They may reach out to you for additional information regarding your initial complaint if necessary. Once the review is complete, you will receive a written summary of the findings and any steps we plan to take to rectify any issues identified in our processes.
Security
We take reasonable measures to protect your personal information from misuse, loss, and unauthorised access, modification, or disclosure. Your information may be stored in electronic or hard copy formats, and any personal information that is no longer needed will be securely destroyed or de-identified.
Since our website is connected to the internet, which is inherently insecure, we cannot guarantee the security of any information transmitted to us online. We also cannot assure you that the information you provide will not be intercepted during transmission over the internet. Therefore, any personal or other information you send to us online is done at your own risk.
Links
Our website may include links to third-party websites. We do not make any representations or warranties regarding the privacy practices of these external sites, and we are not responsible for their privacy policies or content. Third-party websites are accountable for informing you of their own privacy practices.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Contact Information
If you have any questions about this privacy policy, concerns regarding your privacy treatment, or complaints about a possible privacy breach, please use the contact page on our website.
We will handle your requests or complaints with confidentiality. Our representative will get in touch with you after receiving your complaint to discuss your concerns and outline potential resolutions. We strive to resolve your complaint in a timely and appropriate manner.
Changes to Our Privacy Policy
We may update this privacy policy periodically. Any revised versions will be published on our website.
